Refund policy

Thank you for shopping with us. We want you to love your new hair, but we understand that sometimes you may need to return an item.


1. Return Window

You have 14 working days from the date you receive your order to notify us of your return and send the item back to qualify for a full refund. [1, 2]


2. Hygiene and Return Conditions

Due to strict health and hygiene regulations, hair extensions are classified as a hygienic product. We can only accept returns if the item is completely unused, unaltered, and in its original resalable condition.

  •  Broken or Undone Seals: If the hygiene seal, security ties, or product packaging are broken, untied, or tampered with, the hair can not be returned and will not be eligible for a refund. 
  • Applied Hair: Once the hair extensions have been applied, worn, or tried on, they cannot be returned under any circumstances due to sanitary reasons.
  • Please Check Before Opening: We highly recommend inspecting the hair colour, length, and texture through the transparent packaging before breaking any seals to ensure you are happy with your purchase. 


3. How to Start a Return

  1. Ensure the item meets all the conditions listed above.
  2. Contact our customer care team at [Insert Email Address] with your Order Number and reason for return.
  3. Once approved, securely package the hair in its original packaging and include your proof of purchase.
  4. We highly recommend using a tracked shipping service with proof of postage, as we cannot be held responsible for items lost in transit. (Note: Return shipping costs are covered by the customer unless the item is faulty). 


4. Processing Your Refund

Once your return is received and thoroughly inspected by our team, we will send you an email notification. If approved, your full refund will be processed back to your original payment method within [e.g., 5-7] working days. If a return is rejected because the seal was broken or the hair was used, the item will be sent back to you at your expense